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Privacy Policy

Last Update Date: 19 Feb 2026

INTRODUCTION

This Privacy Policy ("Policy") describes how Ajinomoto (Malaysia) Berhad ("Ajinomoto") processes your personal data on the www.ajinomotoloyalty.com Web App. By registering as a Food Biz Partner, you consent to the collection, use, and disclosure of your data in accordance with the Personal Data Protection Act 2010 ("Act").

COLLECTION OF PERSONAL DATA

We collect personal data to manage your membership, validate your rewards, and provide business-related content. This data is essential for your participation in the Loyalty Program.

DESCRIPTION OF PERSONAL DATA COLLECTED

In addition to basic information, we collect data specific to your business operations:

(a) Name & Date of Birth
(b) Business Type (e.g., Hawker, Restaurant, Cafe)
(c) Business Location/Address
(d) Mobile Number & Email Address
(e) Receipt Images (containing purchase history of Ajinomoto (Malaysia) Berhad products)
(f) Login Credentials for the Web App
(g) IP address and Device Information
(h) Mission Progress and Reward Redemption History

PURPOSE OF PERSONAL DATA COLLECTION

We process your data for the following "Purposes":

(a) To verify and validate submitted receipts for point allocation.
(b) To manage your loyalty tier status and reward redemptions.
(c) To coordinate reward fulfillment and shipping via third-party couriers (e.g., J&T).
(d) To provide personalized Recipe Biz and Biz Talk content based on your business type.
(e) To track "Onboarding" and "Monthly" mission completions.
(f) To detect and prevent fraudulent receipt submissions or system misuse.
(g) To comply with legal and tax audit requirements.
(h) To communicate program updates, promotional offers, or announcements.
(i) To analyze program usage and user engagement to improve products, services, and program experience.
(j) To respond to customer inquiries, feedback, or complaints.
(k) To investigate and resolve disputes or enforce program Terms and Conditions.

SOURCES OF PERSONAL DATA

(a) Registration forms on www.ajinomotoloyalty.com.
(b) Direct uploads of purchase receipts.
(c) Interaction with Web App features (Missions, Recipes, Biz Talk).
(d) Communication via the WhatsApp Business Account (WABA) support channel.
(e) Email (EDM)

DISCLOSURE OF PERSONAL DATA

Your data may be shared with:

(a) Logistics Partners: To deliver your redeemed rewards (e.g., J&T Express).
(b) Technical Vendors: IT and software providers managing the Web App and AWS hosting.
(c) Professional Advisors: Auditors and legal counsel for program compliance.
(d) Regulatory Bodies: When required by Malaysian law.

Ajinomoto (Malaysia) Berhad ensures that all third parties receiving personal data are obligated to process it in accordance with this policy and applicable data protection laws.

SECURITY OF PERSONAL DATA

We use strict encryption and firewalls on our AWS cloud servers. Access is limited to authorized personnel only. Receipt images and personal business details are stored securely to prevent unauthorized access or loss.

USE OF COOKIES

We use Necessary Cookies for your login session and Functional Cookies to remember your business preferences (e.g., your preferred cuisine type in the onboarding section).

TRANSFER OF PERSONAL DATA

If our cloud servers or service providers are located outside Malaysia, we ensure the data transfer complies with the Act and maintains an equivalent level of protection.

MARKETING AND PROMOTIONAL PURPOSES

You may opt-out of marketing communications at any time. To request data deletion or to stop receiving newsletters, please contact our Data Protection Officer at [email protected]. Or contact us via WhatsApp at +60 12-919 1685.

RETENTION OF PERSONAL DATA

We retain your data as long as your Ajinomoto Food Biz Partner account is active. If you close your account, we will securely destroy your data unless it is required for legal or accounting audits (e.g., proof of prize fulfillment).

YOUR RIGHTS

You have the right to access, correct, or limit the processing of your data. Requests for data access or transfer to another controller should be sent to [email protected].

DATA BREACH NOTIFICATION

In the event of a security breach involving your personal business data, Ajinomoto (Malaysia) Berhad will notify the Personal Data Protection Commissioner and inform you if there is a significant risk to your privacy.

CHANGES TO THE PRIVACY POLICY

We may update this policy to reflect new Web App features or legal changes. Continued use of the Web App after updates constitutes your consent to the revised terms.

DECLARATION

By registering on www.ajinomotoloyalty.com, you acknowledge that you have read and understood this Policy and consent to the processing of your data as described above.

Our Information
+60 12-919 1685
Lot L1-E-5A and L1-E-5B, Technology Park Malaysia Enterprise, 4, Lebuhraya Sungai Besi, Bukit Jalil, 57000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
[email protected]
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