Ajinomoto Food Biz Partner

What does the Web App cover?

DOES: The app facilitates B2B product information, provides product specifications (e.g., SDS), and manages your loyalty status and Points rewards.

DOES NOT: Guarantee specific delivery times or provide legal/regulatory advice.

How can users use the app?

You must use the Web App only for legitimate, internal business needs (procurement, R&D). Users must not attempt to scrape data, resell access, or upload fraudulent materials (e.g., receipts).

What happens if users break the rules?

Ajinomoto reserves the right to immediately suspend or terminate the account, and you will forfeit any accrued points and lose your current Tier Status Value (TSV) and benefits.

Who owns the content?

Ajinomoto owns all product data, app design, and loyalty mechanics. Users own the data they upload (e.g., receipts), granting Ajinomoto a limited license to use that data solely for service provision.

How are disputes resolved?

Disputes are first handled through good-faith negotiation. Formal resolution will be pursued via mediation or arbitration under the governing law specified in the full T&C.

When do my Points expire?

Points expire 1 Year from the date they are earned.

Is there a maximum point limit?

Generally, there is no maximum cap on the total Points you can accumulate, but specific promotional missions may have individual point earning limits.

How do I earn points besides purchasing?

You earn Points by completing various Missions, such as uploading receipts, completing your profile, and engaging with content, plus the Mission Completion Bonus.

When are points credited?

Receipt uploads: Points are credited within minutes after successful validation.

Why are my points still under review?

Your points are currently under review to verify your transaction details. Once the verification is completed, the points will be approved and reflected in your account within 48 hours.

How do I redeem points?

Go to the 'My Rewards' catalog, select your desired item to redeem and press Redeem Now.

How do I track my reward?

Once you have successfully redeemed a reward, you can track its delivery status directly within the web app. Simply go to Redemption History and click on your recent redemption.

As we are integrated with J&T Express, a tracking number and a direct link to the J&T portal will be provided once your item has been picked up. You will be able to see real-time updates.

What information is collected?

We collect business contact details, company registration, transaction history, and product usage data, all solely for B2B service facilitation and loyalty management.

How is my receipt data used?

Your privacy is our priority. We use your uploaded receipts (via OCR) strictly for two reasons:

Validation: To verify your purchases and award your points accurately.
Personalization: To recommend the best recipes, business tips, and "Recipe Biz" content that match your specific business needs and interests.

Your data is used solely for these internal improvements and is never shared with external marketing partners.

Is my data shared with third parties?

Only with necessary service providers (e.g., payment gateways, e-voucher fulfillment partners) under strict, non-disclosure data protection agreements. We do not sell your data.

What are the best browsers to use?

The app is fully optimized for the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge.

I found a technical issue/bug. What should I do?

You may contact us with the help support in the web app. Please report any issues via our in-app "Help & Support" feature, email us at [email protected] or message us on WhatsApp at +60 12-919 1685.

If I am an existing Ajinomoto Food Biz member, do I need to register again for the new Loyalty Program?

No, you do not need to register again. Simply activate your account:

You will receive a login link via email.
Click the link to access the web app.
Confirm your phone number.
Enter the OTP sent via WhatsApp.
Set your new password.

Didn't receive the email? Check your spam or junk folder. Still can't find it? Contact us at:

Email: [email protected]
WhatsApp: +60 12-919 1685

How do I change my business details?

Go to 'Account Settings' > 'Business Profile'. You may change your business details here.

How do I manage security/password?

Update your password in 'My Account' > 'Security Settings' and you may change your password.

What are the tiers and benefits?

We have Red, Gold, and Platinum tiers. The core benefit of a higher tier is a significantly higher Point earning rate and each membership rewards.

How do I upgrade my tier?

Upgrades are based purely on your cumulative RM Spend (Tier Status Value - TSV) over the 6-month cycle. Once you hit the required spend threshold (e.g., RM 300 for Gold), your status and benefits are upgraded instantly.

What is the tier review schedule?

Tiers are reviewed every 6 months. The current cycle runs from April 6th to October 5th, with the new status renewal taking effect on October 6th.

What if I don't maintain my tier?

If your RM Spend falls below the required threshold (e.g., below RM 1,500 for Platinum) at the end of the 6-month review cycle, you will be automatically downgraded to the appropriate lower tier (e.g., Gold), after advanced notification.

What is the difference between RM Spend and Points?

They are two separate systems: RM Spend determines your Tier Status (e.g., Gold), and Points are your Reward Currency. You must spend RM to gain status, and you use Points to redeem rewards.

How does my Tier Status (RM Spend) affect my Points?

Your status is the key to faster earning. Higher tiers receive a bonus multiplier: Gold earns 110 Points and Platinum earns 130 Points on every purchase.

Do my Points expire if I drop a tier?

No. Your Points are safe regardless of your tier status. However, your future Point earnings will be reduced to the lower tier's multiplier.

Can I use Points to upgrade my tier?

No. Points are only for redeeming Rewards. The only way to upgrade or maintain your status is by accumulating the required RM Spend (TSV) over the 6-month cycle.

How do I upload a receipt?

Go to the 'Earn Points' section and upload a clear image showing the store name, date, total purchase amount, and the Ajinomoto products purchased.

Is there a maximum spending limit per receipt?

Yes. The spending cap per receipt for point calculation is RM 1,000. Points will only be calculated up to this amount.

Why is my receipt 'Under Review'?

The system automatically flagged it, requiring manual validation (human review) due to image quality or missing data. This process takes approximately 48 hours.

Why was my receipt rejected?

Common reasons include: unclear image or the purchase contained non-qualifying products.

	+60 12-919 1685
	Lot L1-E-5A and L1-E-5B, Technology Park Malaysia Enterprise, 4, Lebuhraya Sungai Besi, Bukit Jalil, 57000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
	[email protected]